WORKFORCE

Digital retailing is intensifying, yet retail associates still don’t have the technology they need to serve customers when they visit in-store.   That's according to “The 2017 Retail Associate Technology Study,” from Salesfloor. The report, which surveyed 254 North American retail associates across a variety of product categories, compensation models and store sizes, explores the connection between store-level employees and the technology they use to serve customers.   

The unemployment rate has hit a new, but welcomed milestone.   The U.S. unemployment rate is now 4.3%. This is the lowest it's been since 2001.    However,  job gains missed the mark by a wide margin. The economy only added 138,000 jobs last month, missing the 185,000 mark expected by analysts. Job gains have occurred with an average monthly gain of 181,000 over the past 12 months.  

Walmart is no stranger to innovation. However, when defining the secret to the company’s success, Walmart’s chief executive Doug McMillon said he just has to look within the company’s proverbial four walls.  

Amazon is preparing to expand its fulfillment capabilities in Georgia.   The online giant will open a new 850,000-sq.-ft. distribution center in Jefferson, Georgia. The facility will employ 1,000 full-time employees. The fulfillment center will pick, pack and ship large items, including household furniture, sporting equipment and gardening tools, among other merchandise. The facility will be the second in Georgia’s Jackson County, and the fourth in the state.   

While the industry continues to explore how to leverage virtual reality, Walmart is embracing the technology in a big way.   The retail giant will be adding VR-based instruction at its 200 Walmart Academy training centers in the United States by the end of the year. The technology will be used to educate approximately 140,000 employees that go through the program each year, according to Walmart.  

Starbucks is keeping good on its latest national initiative.    The coffee giant said it will open a store in Dallas, in spring 2018, and Trenton, New Jersey, later this year, as part of its program to invest in at least 15 underserved communities across the U.S. by 2018. To date, Starbucks has opened six similar stores, including in Ferguson, Missouri, central Phoenix, and East Baltimore.  

Walmart  is stepping up its commitment to its workers who serve in the military by covering the difference when an employee's military salary is less than what the person makes working at the store.  

Automation may be mission-critical to operational longevity in the retail industry, but it could be creating a significant pool of “stranded workers.”   Six million to 7.5 million retail jobs likely will be automated out of existence in the coming years, leaving a large portion of the retail workforce at risk of becoming “stranded workers.” Retail cashiers are at highest risk for automation technologies, and women hold 73% of these positions.