ARTICLES BY THIS AUTHOR
- 8/16/2024
Biden seeks new rules for subscriptions, customer service
The federal government is launching a new effort it says will crack down on "unfair" practices many companies follow with their customers. - 8/16/2024
City Furniture enables 3D product visualization
City Furniture is integrating 3D content with its omnichannel customer experience. - 8/16/2024
eTail Boston 2024 – AI loses its novelty, gains acceptance
Artificial intelligence may not yet be plumbing, but speakers at the eTail Boston 2024 conference indicated it is beyond the shiny and new stage. - 8/15/2024
Amazon to pilot one-hour delivery in the U.K.
Amazon is testing the viability of Prime Air one-hour drone delivery in a European nation. - 8/15/2024
Gartner: What drives supply chain network changes?
A new survey of chief supply chain officers from Gartner Inc. provides insight into their strategic decisions. - 8/15/2024
Klarna launches two new banking services
Klarna is offering solutions that provide core retail bank business functions to consumers. - 8/15/2024
Tractor Supply Company streamlines store operations with AI
Tractor Supply Company is expanding its use of artificial intelligence to enhance the customer and employee experience. - 8/15/2024
Best Buy offers live delivery tracking for large items
Best Buy Co. has added a new feature that lets customers track the delivery and installation of large products such as big screen TVs, refrigerators, washers and dryers. - 8/13/2024
Ibotta will provide Instacart customers third-party coupons
A mobile rewards and payments platform is expanding its presence in the online delivery space. - 8/12/2024
Amazon Prime Day shoppers demonstrate loyalty
A new survey reveals how many Amazon Prime Day customers only made purchases at Amazon.